Connection Guide Guide

Prior to setting up a Patsystems account connection you must have installed NinjaTrader. Please review the installation guide for further instructions.Setting Up a Patsystems Connection
Common Connection Problems

Setting Up a Patsystems Connection
Common Connection Problems

Setting Up A Patsystems Connection

In order to set up an account connection to your Patsystems based broker, you must have received from your broker the following logon/connection information.

• User Name
• Password
• Server Type (default is “Live” if not specified)
• SuperTAS enabled/disabled
• Host Address
• Host Port
• Price Address
• Price Port

1. Start NinjaTrader
2. From within the Control Center window, select “Tools > Account Connections…”
3. In the Connection Manager window, press Add…
4. Follow the instructions provided in the Connection Wizard
5. As per the image below, enter in the information provided by your broker
6. Trace Level, Interval and Time Out settings can be left as zero and SSL can be left unchecked
   unless instructed by your broker or a NinjaTrader customer service representative
7. You will now be able to connect to your account via the Control Center window “File > Connect” menu

Common Problems Connecting To Your Patsystems Based Account

I receive Error 7: User already logged in

This usually happens if your PC crashed or NinjaTrader was unable to shut down properly. Call your broker and have them reset your account. Then reboot your PC and log back in. Sometimes the system reset can take five minutes.

I receive Error 7: Application Unknown

Your broker has not properly authorized your account to use NinjaTrader. Call your broker and inform then that their servers are returning the error message (Error 7: Application Unknown) and they have to set up your account properly. They should be able to fix this within minutes.

I try to connect but nothing happens

This is usually a result of incorrect server information entered when you set up your Patsystems connection. First verify that you have the required information listed above from your broker.

• A common mistake is that the server is a SuperTAS server and this option in the connection options window
  (image above) does not have a check mark beside it
• Check each of the parameters that you entered in the Connection options window character by character
  and ensure that there are periods where periods should be, that you did not use commas instead of periods,
  the numbers are correct, the user name/password combination is correct and that there are no additional
  spaces trailing any of the parameters
• Is there server type set to “Live”

I receive a Password Expired Message

Some brokers require that you reset your password at pre-determined intervals or upon the creation of a new account. Via the Control Center window, Tools > Account Connections, select your Patsystems connection and press the “Change” button. Press “Next” until you get to the connection options window (image above), check the “New Password” check box and enter a new password in the “New Password” field making sure to leave your original password in the “Password” field. Press “Next” and complete the changes and then proceed to connect to your account.