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Frequently Asked Questions

Answers to common questions regarding our software and brokerage accounts are included below. If you have additional questions, please contact our support team for prompt assistance or visit our support forum.

How do I activate live trade execution?

How do I cancel my auto-renewing subscription?

How do I change to a lifetime license?

How do I change to a multi-broker license?

How do I switch broker technologies?

How do I enable a Static SuperDOM?

How do I purchase TT Transaction Credits?

What is your cancellation policy?

What is your refund policy?

What are your terms of service?

How do I open an account?

What type of account can I open?

What is the minimum account balance required to start an account?

How do I deposit funds?

How do I withdraw funds?

How do I receive statements and other account information?

How do I read my account statement?

Can I transfer an account from another firm?

Can I transfer or open an IRA account?

What are your hours?

Does NinjaTrader Brokerage provide investment advice?

What exchanges can I trade?

What data technologies are supported for futures trading?

How do I open an account?

What type of account can I open?

What is the minimum account balance required to start an account?

How do I deposit funds?

How do I withdraw funds?

How do I receive statements and other account information?

Can I transfer or open an IRA account?

What are your hours?

Which currency pairs can I trade?

Who should I contact for trade-related inquiries?