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Frequently Asked Questions

Answers to common questions regarding our software and brokerage accounts are included below. If you have additional questions, please contact our support team for prompt assistance or visit our support forum.

How do I activate live trade execution?

How do I cancel my auto-renewing subscription?

How do I change to a lifetime license?

How do I change to a multi-broker license?

How do I switch broker technologies?

How do I enable a Static SuperDOM?

How do I purchase TT Transaction Credits?

What is your cancellation policy?

What is your refund policy?

What are your terms of service?

How do I open an account?

What type of account can I open?

What is the minimum account balance required to start an account?

How do I deposit funds?

How do I withdraw funds?

How do I receive statements and other account information?

How do I read my account statement?

Can I transfer an account from another firm?

Can I transfer or open an IRA account?

What are your hours?

What exchanges can I trade?

What data technologies are supported for futures trading?

How do I open a systems account?

What is the minimum account balance required to open a Systems account?

Can I use an IRA account for systems trading?

Which systems are available?

How do I view the performance of a particular system?

Is there a monthly cost to trade a system?

Are there systems without a subscription cost?

Can I turn a system on and off anytime?

Do you offer a demo for the systems?