Sluggish Cross Hair Cursor NT 7.23

[DeskTroll]

Updated to NT 7.23 yesterday, still having issue ( as with previous version of NT ) with the cross hairs being sluggish. As I move the cursor on any chart the vertical and horizontal cross hair movement lags behind the cursor movement and have a jerky snap movement. Sometimes the lag is 1 second or even more. I move the cursor then after a time the cross hairs jerk into position.

NT 7.23
Zen-fire / eSignal
intel quad core

[NinjaTrader_Brett]

Hello,

What video card do you have in the computer?

Also, did you do an upgrade or a complete uninstall and reinstall of NinjaTrader?

How much ram is in the computer?

Is this an issue you have reported in the past? If so where is the link or ticket number for it please.

I look forward to assisting you further.

[DeskTroll]

What video card do you have in the computer?

Dual (2) NVIDIA Quadro NVS 290 ....the current reported issue is recent so vid cards were not the issue

Also, did you do an upgrade or a complete uninstall and reinstall of NinjaTrader?

Upgrade as instructed from link

How much ram is in the computer?

Windows XP 3gb ram

Is this an issue you have reported in the past? If so where is the link or ticket number for it please.

Similar issue here http://www.ninjatrader.com/support/f...ad.php?t=23509



I look forward to assisting you further.

[NinjaTrader_Brett]

Hello,

The post you linked too was from 2009.

Is this something that has continued to occur since then or just started up again?

I look forward to assisting you further.

[DeskTroll]

Would happen not consistently but on occasion.

[NinjaTrader_Brett]

Hello,

If you create a new workspace with only one chart with no chart templates applied, does the problem occur?

I look forward to assisting you further.

[DeskTroll]

Not continuously but at times yes, mostly appears to function fine.

[NinjaTrader_Brett]

Hello,

Ok, with all the information you have given me and the fact that I have no other reports of this from any other users, also that this is something that has been occurring on and off for a year. This has to be something related to yor video card or video card drivers at this time as I'm unable to duplcate this on my side as well, nore have ai ever seen this occur. I would try updating your video drivers as a first step.

Let me know if I can be of further assistance.

[DeskTroll]

I'll have to respectfully disagree Brett because I run Market Delta software as well as a couple others and have no sluggish issue with the cross hair cursors with those programs even while running NT 7. NT is the only software displaying this issue. The sluggish issue has not been at all times only lately has it been all the time since upgrading to 7.23

[NinjaTrader_Brett]

Desk,

Do you have another computer at your location?

I look forward to assisting you further.

[NinjaTrader_Brett]

Hello,

Also, this Market profile chart, can you please un-install it. This 3rd party programming that displays highly specialized chart type in the chart could be causing this issue also. The next step would be removing all 3rd party indicators and then restarting NinjaTrader and check to see if the problem persists. As this could most definitely do it and would be consistent with this occurring quite often on multiple beta releases.

Let me know if I can be of further assistance.

[DeskTroll]

Hi Brett,

Actually the Market Profile chart is the Market Delta software, not a Market Profile add on to NT7. Yes, I'll try it on a different pc....can you tell me how I transfer my work spaces to the new computer...is there a particular file/folder I copy? After I load NT7 on a different computer I'll remove all the 3'rd party indicators (2) and see if there is any change. Thanks for your time.

[NinjaTrader_Brett]

Hello,

Heres how I would test.

Load NT7 fresh with no indicators transferred and test to see if the issue occurs. If it does not then I would transfer everything over.

I would recommend to use the backup and restore features in NinjaTrader to achieve this. On your original machine launch NinjaTrader and goto File->Utilities->Backup. Check all the options you would like to transfer, this will create one file with all your settings. Then transfer this file to the other PC and launch NinjaTrader and goto File->Utilities->Restore.

Backup and Restore:

http://www.ninjatrader-support.com/HelpGuideV6/Overview50.html

Let me know if I can be of further assistance.

[DeskTroll]

Thanks Brett, I'll do this after market close today.