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Customer Experience Improvement Program

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    Customer Experience Improvement Program

    Please consider adding this to really get the best from usage of your product

    Exception reporting
    Analytics
    Feattures> usage timing


    http://www.telerik.com/analytics

    #2
    Thanks. Added #328.

    We already have some customer reporting already build in the product however we don't have anything for automatic exception reporting.
    BrettNinjaTrader Product Management

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      #3
      Originally posted by NinjaTrader_Brett View Post
      Thanks. Added #328.

      We already have some customer reporting already build in the product however we don't have anything for automatic exception reporting.

      its 100% awesome to use the telerik one... i tried many others
      even if you use it for beta test verison only.... it will make you life 10000 times easier!!!

      no i am not on a commission..... you really get to see the frequency and get an idea of what is happening so few users bother to report...

      please add it! it really wont take long....!!!!

      bottlenecks
      http://www.telerik.com/analytics#rem...on-bottlenecks

      excpetions
      http://www.telerik.com/analytics#red...-as-they-occur

      then after the beta remove it??????

      code your own

      Comment


        #4
        Yea it does look very cool and plan on looking into it personally. We just have to be careful on what third parties tools we choose to integrate. (We've had problems in the past)
        BrettNinjaTrader Product Management

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          #5
          Originally posted by NinjaTrader_Brett View Post
          Yea it does look very cool and plan on looking into it personally. We just have to be careful on what third parties tools we choose to integrate. (We've had problems in the past)
          100% agreed......

          i found the architecture of telerik very good and easy intuitive to implement and also very inobtrusive....

          it could be just a temporary measure during the closed beta etc... before you write your own etc.. .aggreagated data neednt be too large.... say there is 1000 errors....
          if you get 50,000 user - and they report the error.... once per day for one week its not a huge bit of code.... an error code and a numeric "upsert" thats only 1000 rows in a table

          as for 50,000 concurrent users .. .easy to handle on WCF on a load balanced cluster with asp.net and sql server.... not a biggy...

          Comment


            #6
            Originally posted by NinjaTrader_Brett View Post
            Yea it does look very cool and plan on looking into it personally. We just have to be careful on what third parties tools we choose to integrate. (We've had problems in the past)
            i found it easy to write a wrap for telerik - so that in the end i coudl remove it and not break code else where - and replace the telerik class with another provider FWIW....

            there is also
            http://www.deskmetrics.com/

            http://www.preemptive.com/
            comes with VS?????

            trackerbird FWIW is quite slick looking however Telerik was much better architecture... trackerbird used static classes....

            Comment


              #7
              Thanks for sharing what you've run into. Very helpfull.
              BrettNinjaTrader Product Management

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