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Hollow price/target/stop markets on charts

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    Hollow price/target/stop markets on charts

    Hello,
    I'm getting hollow price markers in the right margin and stop/target bubbles. Anyone else having this issue?
    See attached
    Jim
    Attached Files

    #2
    Anyone have a similar issue or an idea on how to fix this?
    Jim

    Comment


      #3
      Hello,
      Thank you for your post.
      I am currently looking into reproducing this. Can you out line the steps you are taking to reproduce this?
      Can you send us your log and trace files as well so we may investigate further?
      To do this:
      Go to the Control Center-> Help-> Mail to Platform Support.

      Please reference the following ticket in the body of the email:http://www.ninjatrader.com/support/f...ad.php?t=78833
      Cody B.NinjaTrader Customer Service

      Comment


        #4
        OK file sent
        Jim

        Comment


          #5
          One item I should note is that this issue did not occur initially, I believe it showed up after I installed the latest Java version. Might that be it?

          Jim

          Comment


            #6
            Hello,
            We have not received the log and trace files. Please manually attach them to an email and send these to us so we may investigate further.
            You will find the log files on your PC in the (My) Documents > NinjaTrader 8 > Log folder.

            The log file will be named "log.20151005.0000x.txt"
            You will find the trace file on your PC in the (My) Documents > NinjaTrader 8> Trace folder.

            The trace files will be named "trace.20151005.0000x.txt"

            I would not expect the Java version to affect NinjaTrader 8 as it is not a java application.
            Have you recently installed any updates for your Graphics Driver?
            Cody B.NinjaTrader Customer Service

            Comment


              #7
              Files sent.

              Another thing I noticed is that when I attempt to stretch the chart window by grabbing the right edge and pulling the right side markings appear but when I let go the right margin shrinks a bit and the markings go hollow. It's a though there is not enough room in the margin area to properly show the markings even when I maximise the window.

              Jim

              Comment


                #8
                Hello,
                I have received the log and trace files and reviewed them. I have also attempted to reproduce the margin resizing on my end and I am unable to reproduce.
                Can you please send you workspace files and database file so we may investigate further?
                To do this:
                Go to the Control Center-> Help-> Mail to Platform Support.
                Select Workspace Files
                Select Database File
                Please reference the following ticket in the body of the email:http://www.ninjatrader.com/support/f...ad.php?t=78833

                Also, can you provide your PC specifications? including your Processor, Amount of RAM, and Graphics card.
                I look forward to your reply.
                Cody B.NinjaTrader Customer Service

                Comment


                  #9
                  Ok its says email successfully sent.
                  My PC Specs are
                  i7 4790k
                  16GBRam
                  Windows 10
                  Nvidia 980gtx

                  Jim

                  Comment


                    #10
                    To verify I have Java Version 8 update 60 installed on my PC

                    Jim

                    Comment


                      #11
                      Hello morpheous455,

                      Thank you for your follow up,

                      If you open a new chart (File > New), are the price makers then showing up as expected?

                      I suggest to completely remove and reinstall NinjaTrader 7.

                      First, go to Help > License key and copy your key and save it in as safe location, such as your desktop.

                      - Close all running applications.
                      - Make sure NinjaTrader is closed from the Windows Task Manager:
                      - Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
                      - Select the Processes tab
                      - Locate and highlight "NinjaTrader.exe" > Click "End Process"
                      - Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
                      - From Add and Remove Programs select NinjaTrader 7 and click Remove.
                      - Navigate to the following folders and delete any "NinjaTrader 7" folders located here:
                      C:\Program Files (x86)\
                      or
                      C:\Program Files\

                      Next, please close NinjaTrader and download the current version from the link below.
                      http://ninjatrader.com/PlatformDirect

                      Let me know if this persists after taking these steps.
                      Eric B.NinjaTrader Customer Service

                      Comment

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