During the real time trading, I have found that the account info (margin, Realized PnL, etc.) are not updated correctly or missing when I make a trade. I use Interactive Broker. NT7 is fine on this feature.
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NT8 Control Center/Accounts info updating problem
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NT8 Control Center/Accounts info updating problem
Hi,
During the real time trading, I have found that the account info (margin, Realized PnL, etc.) are not updated correctly or missing when I make a trade. I use Interactive Broker. NT7 is fine on this feature.Tags: None
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Here is an example. When I bought one e-mini ES contract, the margin column showed the correct margin requirement. But when I sold and closes the position, I would expect margin column set back to zero and Realized PnL column should show whatever gain/loss for this around trade, but both columns didn't get updated.
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Hello millridge,
I have attempted to recreate this behavior by placing trades on the ES 12-15 and each time, when I closed out my position, the Margin went back to $0.00 and the Realized PnL updated as expected.
I tested this using TWS version 944.3
Could you please let me know what version of TWS you are using so I can further investigate?
Thank you in advance.Michael M.NinjaTrader Quality Assurance
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Hello millridge,
Thank you for the update. Can you please provide me either a a screenshot (or two) or a short video demonstrating this issue? This will help me to make sure we are able to get this submitted as a bug report so it can be resolved.
If you do not wish to share this on the forums, please create a new email to platformsupport[AT]ninjatrader[DOT]com with the subject line: "ATTN: Michael M http://www.ninjatrader.com/support/forum/showthread.php?t=79333" and attach the requested files.
You can create a video using Jing by TechSmith for free. This program is publicly available on the internet here: https://www.techsmith.com/jing.html
To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
http://windows.microsoft.com/en-us/w...#1TC=windows-8
Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
http://take-a-screenshot.org/
Thank you in advance.Michael M.NinjaTrader Quality Assurance
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