B6 Stuck in Infinitely Repeating Unhandled Exception

[jeronymite]

Trying to test if the crosshair issue with right-clicking the X-axis, as reported for B5 (http://ninjatrader.com/support/forum...ad.php?t=78845), has been fixed.

Right-click ... looks OK
Again ... looks OK
Again ... maybe even a double click(?) ... Unhandled exception! ... which continues unendingly -- the only way to stop it is to restart NT8B6.

EDIT: I assumed restarting NT8B6 would fix it ... but it does not! I restart, the chart on which I tested remains blank and the Unhandled Exception starts immediately ... and continues indefinitely. It is not just one error that returns when dismissed -- it is continuously producing the error.

[NinjaTrader_DaveI]

Thank you for reporting this. I'm not seeing the same results on my end when right-clicking in the X axis with the Cross Hair disabled. Is there a specific instrument, interval, or other chart settings that must be in place to reproduce the issue? Are you running any custom scripts on your chart at the time? Can you think of anything else that may be coming into play to reproduce the issue?

[jeronymite]

B6 Stuck in Infinitely Repeating Unhandled Exception

Thanks for looking into this, Dave.

The chart it occurred on was 15 minutes, Forex (EURAUD, I think), nothing else special. No indicators, no scripts, no strategies, ... very vanilla.

Given that it starts as soon as I start NT8B6, wouldn't that mean there is something in the database that has been corrupted. Perhaps that could provide some answers? In any case, I'll send you the associated trace and log files directly. Happy to provide any other files you need.

Thanks.

[NinjaTrader_DaveI]

That would be great, and it may help to send your database, as well.

Update: I've just looked into your log and trace files. Although I can definitely spot the error message, I'm still not able to pin down a reproducible scenario. Your database may hold the key, based on the timing that you described.

[jeronymite]

B6 Stuck in Infinitely Repeating Unhandled Exception

Database is in the mail. If you need anything else, please let me know.

Also, it would be good to know how to resolve this to enable me to continue using the platform -- do I need to re-install?

Many thanks!

[NinjaTrader_DaveI]

Thank you, I'll keep an eye out for it and post back here with any updates. In terms of trying to mitigate the issue right now, you might have luck doing a completely fresh reinstall (including the Documents/NinjaTrader 8 folder).

[jeronymite]

B6 Stuck in Infinitely Repeating Unhandled Exception

Just checking in to see what progress has been made on this issue.

Thanks!

[NinjaTrader_DaveI]

Unfortunately the database may have gotten lost in the shuffle, as it did not make it to me. Could you send it once more directly to me in a private message?

[NinjaTrader_DaveI]

Disregard my last post -- I found it, and I will post back here with an update soon.

[NinjaTrader_DaveI]

I'm still not able to reproduce the issue on my end, unfortunately. Would you mind if one of our Support specialists logged on to your PC to take a closer look and see if anything else is coming into play?

[jeronymite]

B6 Stuck in Infinitely Repeating Unhandled Exception

Thanks, Dave. I have scheduled a time with Christopher.