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Unable to Load Tick Data on Continuum

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    Unable to Load Tick Data on Continuum

    Hello,

    I am unable to create a chart using Tick Data (i.e. a chart where each bar is 3000 ticks). Additionally, I am unable to create a chart based on Range Bars.

    The chart window opens but the animation of "Loading ... " keeps spinning.

    I can load Monthly, Weekly, Daily, and Minute Bar Charts.

    This is using a live account on Continuum.

    Steps:
    1) Start NT8B7
    2) select select New Chart, ES 12-15, Tick Chart 9000 ticks, 1 Day to Load

    Chart never loads.

    Thanks,

    #2
    Hello tornadoatc,
    Please reset the instruments

    To reset your instruments, follow the steps below.

    Disconnect from any active datafeed: Navigate to the Control Center > Connections menu, left-click the 'disconnect' button that appears to the right of any active connection.
    Reset your instruments: Navigate to the Control Center > Tools > Database window, left-click to expand the 'Update instrument lists' section, ensure 'Predefined instrument lists' is checked, then left-click the Update button that appears just to the right of the two options in this section.
    Restart NinjaTrader.
    Christopher S.NinjaTrader Customer Service

    Comment


      #3
      Hi Christopher,

      I went through the instructions provided then restarted NT8B7, connected to continuum and attempted to create a tick chart. Application Crashed and the following information was provided in VS :
      System.AccessViolationException was unhandled
      Message: An unhandled exception of type 'System.AccessViolationException' occurred in PresentationCore.dll
      Additional information: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

      Comment


        #4
        Hello tornadoatc,

        Please send me your log and trace files so that I may look into what occurred.

        You can do this by going to the Control Center-> Help-> EMail Support.

        Please reference the following in the body of the email: ATTN:Chris S http://www.ninjatrader.com/support/f...ad.php?t=80901
        Christopher S.NinjaTrader Customer Service

        Comment


          #5
          Hello Christopher,

          I am currently trying to run NT8 on Win 10. Not sure if that has contributed to my issues. But, I reinstalled the Nvidia drivers and I was then able to create chart and load data.

          Looking at Logs and traces I was getting the following Error:
          Failed to restore Indicator 'Unknown' ....

          I looked through the NinjaTrader.Custom.xml and found a suspicious looking entry (a custom indicator that I placed within a subfolder to the Indicators folder) and I removed it and recompiled a number of indicators.. Error has now went away.

          I say the entry was suspicious because I did not find any other entries related to the many other indicators that I have created and placed in the subfolder. So where are the entries related to the indicators I place in a subfolder ?

          Thanks

          Comment


            #6
            Hello tornadoatc,

            Please send a screenshot of what you are refering to to [email protected] with http://www.ninjatrader.com/support/f...ad.php?t=80901 in the body of the message
            Christopher S.NinjaTrader Customer Service

            Comment

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