Announcement

**NinjaTrader_ChristopherS** · 12-18-2015, 08:01 AM

Hello jspades,

Please restart your PC, modem and router

A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Common reasons that contribute to connection stability are:

ISP issues
Hardware firewall changing IP addresses frequently
Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
Broker/market data servers may be experiencing temporary downtime

**jspades** · 12-18-2015, 09:53 AM

Thanks Christopher for your reply. I understand that the type of connections problems that you mentioned may arise. However NT7+MBTrading works perfectly fine on the very same computer/hardware.There has to be a software interface problem between NT8 and MBT that causes this constant connection drop/reconnect every 10 sec.

**NinjaTrader_ChristopherS** · 12-18-2015, 10:48 AM

Hello jspades,
Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> EMail Support.

Please reference the following ticket number in the body of the email:http://www.ninjatrader.com/support/f...ad.php?t=81254

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