I wanted to suggest that when NT support staff reply to emails, it would be really helpful to include by default a copy of the email they are replying to (like a normal thread of emails).
Currently all support emails cut off the thread and have no info on what email they are replying to (except the subject).
If we have sent more than one email with the same topic, this can make it difficult to work out what is being referred to and often ends up creating more emails to clarify things.
Cheers,
Shane
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