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No historical data, connection to IS lost

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    No historical data, connection to IS lost

    As of this morning. while I am able to connect to my broker data feed, I get no historical backfill. Messages include "Connection to IS lost" before I connect to the broker, and "Connection to HDS lost" afterward. I am getting live market data.

    I also received the attached error message the last time i shut down.
    Attached Files

    #2
    Hello palinuro,

    Thank you for contacting us to report this.

    So that I may further investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file.

    The file is a diagnostic file which you will find in the Documents > NinjaTrader 7 > Trace folder. I need to review a copy of the file named 'trace.20160128.txt'.
    KyleNinjaTrader Customer Service

    Comment


      #3
      Would you like mine too? I'm getting the same thing.

      Comment


        #4
        My historic data feed is just hanging. It says loading but it never completes. This just started happening today for me.

        Is it possible your servers go offline and the app is unable to get a response and it just hangs? Do you have scheduled times you reboot the servers delivering the data?

        My realtime feed is working fine just not the historical data retrieval.

        EDIT: NT Continuum
        Last edited by MarketAlly; 01-29-2016, 12:20 AM.

        Comment


          #5
          ....me the same,

          Historical Data is only yesterday, not today!

          Super Dom is running and connection is well, but no chart update

          if I go to database NT freezes totally
          Last edited by pmmkm; 01-29-2016, 12:25 AM.

          Comment


            #6
            Unfortunately there was an issue with the historical data server that NinjaTrader 8 uses. The issue has been solved. Can you please restart NinjaTrader 8 and you should be able to load data in charts again.
            JasonNinjaTrader Customer Service

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              #7
              Yes - thank you it works again.

              You really should add something to NT8 to tell us instead of locking up. This has happened a half dozen times in the past 3 months FYI.

              Comment

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