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all orders stuck in "submitted" orange

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    all orders stuck in "submitted" orange

    8 was working great for a while.

    Now for a week straight every order placed gets stuck in submitted, the color orange, and does not register as an order. This is using chart trader.

    Orders cannot be cancelled either.

    #2
    Hello,

    Thank you for contacting us to report the issue.

    So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic file in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20160401.XXXXX.txt'.
    Drew O.NinjaTrader Customer Service

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