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6J weekly data corrupt

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    6J weekly data corrupt

    see attached, it is fine with NT 7

    atata
    Attached Files

    #2
    atata, thank you for your post!

    As a first troubleshooter, please reload all the historical data by right-clicking in the background of your chart and selecting Reload All Historical Data.

    If you see the same, I would just like to know which data provider you're connecting to so that I may test this on my end.
    Riley S.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_RileyS View Post
      atata, thank you for your post!

      As a first troubleshooter, please reload all the historical data by right-clicking in the background of your chart and selecting Reload All Historical Data.

      If you see the same, I would just like to know which data provider you're connecting to so that I may test this on my end.
      Riley,

      Rithmic is my data feed. Again NT 7 is fine and NT 8 seems to be ok with other instruments.
      Reload all did not fix it and obviously that is the first thing I've tried.

      atata

      Comment


        #4
        Hello atata,

        Thank you for testing NinjaTrader 8.

        I was able to find the discrepancies in the data and will report this to our IT department. For now I'm not sure when this data will repaired.
        Alan P.NinjaTrader Customer Service

        Comment


          #5
          Status on this? This is not being fixed yet. You guys can give me access and I fix it... this is taking way too long...

          Comment


            #6
            Hello,

            I am unable to replicate the issue you're having.

            Please delete your historical data using the instructions provided at the following page of the NinjaTrader Help Guide:

            http://ninjatrader.com/support/helpG...s/?editing.htm

            Once the data has been deleted close NinjaTrader. Open the Documents\NinjaTrader 8\db\cache folder. Select all files then right mouse click and select "delete."

            Open NinjaTrader and connect to your data provider. Open an new chart.

            Please let me know if this resolves your issue.
            Alan P.NinjaTrader Customer Service

            Comment


              #7
              still not working however...

              Alan, I did test this further.
              1/ Followed the steps given.
              2/ After restart and no connection chart was normal.
              3/ Connected to IB -> all good
              4/ Disconnect IB
              5/ Connect Rithmic, reload all -> same junk came back as before...

              That tells me there is nothing on my PC what would cause this issue. It is either Ninja historical data or Rithmic mess.

              Please advise and thanks,

              atata

              Comment


                #8
                Hello,

                When I connected to Rithmic I was able to reproduce. I inquired with our IT department and they informed me that their aware of the issue and they do not have a current ETA on a resolution.

                As a workaround you can exclude the bad historical data by going to Tools>Historical Data then selecting the Instrument 6J 09-15. Expand ‘Last’ and expand ‘Day’ and click on 2015. Scroll down to 7/3/2015 through 6/19/2015, right click on each day between those dates and click ‘Exclude’. I have attached a screen shot.

                If you're looking at historical data for minute and tick, you would have exclude the bad ticks as well by expanding the Tick and Minute sections.

                Please let us know if we may be of further assistance.
                Attached Files
                Alan P.NinjaTrader Customer Service

                Comment


                  #9
                  Resolved - 6J weekly data corrupt

                  I've checked up on this one and this has been resolved...

                  Thanks,

                  atata
                  Last edited by atata; 08-05-2016, 05:40 AM. Reason: give more specs to title...

                  Comment

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