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NT8 stops working

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    NT8 stops working

    NT8 had been working fine for me the last two weeks. This morning start the program up, it loads a chart, then a window pops up stating that Windows has encountered a problem and NT disappears. I have attached my log and trace files.
    Attached Files

    #2
    In your files I see that you are using version 8.0.0.10. We have recently released a new version (8.0.0.11). Can you please upgrade to the latest version of the beta and then test with a blank workspace?

    To upgrade NinjaTrader 8:
    • Click on the link: Download NinjaTrader
    • Select 'NinjaTrader 8'
    • Select 'Download'
    • Critical: Before running the installer, ensure NinjaTrader is closed.


    To test with a blank workspace:
    • Navigate to (My) Documents\NinjaTrader 8\workspaces
    • Cut and paste all the files within this folder onto your desktop
    • Restart NinjaTrader which should startup without any workspaces.
    • Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issue.
    • If there are no issues on this new workspace, please try opening the previous workspace by exiting NinjaTrader and moving the files from your Desktop back into the 'workspaces' folder.


    Please let me know the results of these tests.
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Thanks Patrick. I followed your instructions and NT seems to run fine using a new chart. I tried loading the old workspace and the same problem started up. So I restarted NT w/o the old workspace, created a new one with only two charts (old workspace had 5), and it seems to run fine now.

      Thanks

      Comment


        #4
        If you still have your old workspace, mind attaching it so we can give it a run on our side.
        BrettNinjaTrader Product Management

        Comment


          #5
          I've tried to attach the workspace. Error message says invalid file when I try to upload it. Also crashed again this morning after I tried to enable sound alerts on a custom indicator.

          Comment


            #6
            Ok, please send in your logs, trace, and workspace using the Control Center > Help > Mail To Support and Reference this thread. I'd like to take a look at the crash you had and also look at the old workspace. Please also include the name of the workspace file that causes problems.
            BrettNinjaTrader Product Management

            Comment


              #7
              Patrick,

              Tried to email you using the control center but the email got bounced back.

              Comment


                #8
                Originally posted by rexsole View Post
                Patrick,

                Tried to email you using the control center but the email got bounced back.
                I have received your files and will be responding via email with what I discover.
                Patrick G.NinjaTrader Customer Service

                Comment

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