NT8 hangs when loading stock chart

[nathanologist]

I'm connecting to Kinetick EOD data to load a 3 month stock chart for symbol AAL. The chart remains blank and the whole application hangs up. Any idea why this happens?

[NinjaTrader_RileyS]

Hello nathanologist, thank you for your post!

I was able to connect to Kinetick EOD and was able to pull up a daily chart for AAL without experiencing any issues.

What interval did you select when attempting to open a chart (minute, day, tick, etc.)?

What version of NinjaTrader 8 Beta are you running? You can check this by navigating to the Control Center -> Help -> About.... An example would be 8.0.0.11 64-bit.

[nathanologist]

I am running NT 8.0.0.11 64-bit (Direct) - BETA
Interval was 1 Day 50 days historical.
I just reinstalled NT8 and reconfirmed the problem.

[NinjaTrader_RileyS]

Nathanologist, thank you for posting!

I would like to view your log and trace files to investigate this further.

You can do this by going to the Control Center-> Help-> Email Support...

In the body of the email please specify my name, RileyS, and please reference this link: http://ninjatrader.com/support/forum...ad.php?t=85694

[nathanologist]

I just tried and was returned this email(just checked and the email support link is not sending to [email protected]):

----- Forwarded Message -----

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
host mx1.emailsrvr.com [173.203.2.36]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
550 5.7.1 <[email protected]>: Relay access denied.
RileyS, and please reference this link: http://ninjatrader.com/support/forum...ad.php?t=85694

Support Request .eml