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NT8 hangs when loading stock chart

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  • nathanologist
    replied
    I just tried and was returned this email(just checked and the email support link is not sending to [email protected]):

    ----- Forwarded Message -----

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    [email protected]
    host mx1.emailsrvr.com [173.203.2.36]
    SMTP error from remote mail server after RCPT TO:<[email protected]>:
    550 5.7.1 <[email protected]>: Relay access denied.
    RileyS, and please reference this link: http://ninjatrader.com/support/forum...ad.php?t=85694

    Support Request .eml
    Last edited by nathanologist; 05-19-2016, 10:06 AM.

    Leave a comment:


  • NinjaTrader_RileyS
    replied
    Nathanologist, thank you for posting!

    I would like to view your log and trace files to investigate this further.

    You can do this by going to the Control Center-> Help-> Email Support...

    In the body of the email please specify my name, RileyS, and please reference this link: http://ninjatrader.com/support/forum...ad.php?t=85694

    Leave a comment:


  • nathanologist
    replied
    I am running NT 8.0.0.11 64-bit (Direct) - BETA
    Interval was 1 Day 50 days historical.
    I just reinstalled NT8 and reconfirmed the problem.
    Last edited by nathanologist; 05-18-2016, 12:27 PM.

    Leave a comment:


  • NinjaTrader_RileyS
    replied
    Hello nathanologist, thank you for your post!

    I was able to connect to Kinetick EOD and was able to pull up a daily chart for AAL without experiencing any issues.

    What interval did you select when attempting to open a chart (minute, day, tick, etc.)?

    What version of NinjaTrader 8 Beta are you running? You can check this by navigating to the Control Center -> Help -> About.... An example would be 8.0.0.11 64-bit.

    Leave a comment:


  • nathanologist
    started a topic NT8 hangs when loading stock chart

    NT8 hangs when loading stock chart

    I'm connecting to Kinetick EOD data to load a 3 month stock chart for symbol AAL. The chart remains blank and the whole application hangs up. Any idea why this happens?

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