Unhandled index exception & chart rendering to a software bitmap failed

[mmeninger]

Hello -

Running 8.0.0.11 on Win 7 SP1 latest patches.

2 problems - unhandled index exception and software bitmap failed errors.

Attached are trace and log files.

Thanks,

[mmeninger]

Also note - the software is completely unusable.
No data!

[NinjaTrader_PatrickG]

Do these errors occur on a fresh workspace with no custom indicators?

As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

• Shut down NinjaTrader
  
• Navigate to (My) Documents\NinjaTrader 8\workspaces
  
• Cut and paste all the files within this folder onto your desktop
  
• Restart NinjaTrader which should startup without any workspaces.
  
• Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issue.
  
• If there are no issues on this new workspace, please try opening the previous workspace by exiting NinjaTrader and moving the files from your Desktop back into the 'workspaces' folder.

If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

Please let me know the results of these tests.

I would also like for you to send me your workspace and other files so I may test on my end.

You can do this by going to Help > Email Support > Expand the "Other files" section and checkmark all boxes.

Please include "1518030 ATTN Patrick G" in the body of the message then click Send.

[mmeninger]

Hello -

I removed everything and reloaded from scratch. No problems now.
Would love to get to the point of not having to do this.

I will send everything you asked shortly.

Mark