Single Click Order Modification Not Working - Beta 11

[FatCanary]

It appears I am only able to use single click order modification in the SuperDom only once per NT session.
I can modify a stop or target once and that's it, until I restart NT.

The feature used to work fine.

[FatCanary]

Hold on, it now seems to be working.

[NinjaTrader_JessicaP]

Hello FatCanary,

I am glad your platform seems to be working now. If the behavior you were observing occurs again, please send your log and trace folder contents for the day of the occurrence from your (My) Documents\NinjaTrader 8 folder to platformsupport[at]ninjatrader[dot]com , referencing this unique ID in the body of your e-mail : 1527566

[FatCanary]

Hi Jessica

Will do. This is not the first day it's happened.

[NinjaTrader_JessicaP]

Hello FatCanary,

I would like to let you know first that I have received your log and trace information. Thank you for this information.

I would also like you to perform these steps and let me know if it reliably reproduces what you were seeing.

• Create a new SuperDOM
• Right click in the SuperDOM -> Properties -> Set Single click order modification to true
• Enter a limit order on the long side of the market below the current market price
• Modify the order several times at varying speeds

Please report your findings. 20 price changes should be enough of a sample. If you see anything unusual or unexpected occur you can report this and stop testing immediately.

When reporting, it may make explanations easier to provide screen shots. To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.Click here for instructions

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
Click here for detailed instruction

Thank you very much, with your help we will be able to make NinjaTrader 8 the best product it can be, and get your system working as expected.

[FatCanary]

Hi Jessica

Sorry, I'm probably not understanding your instructions correctly.

I don't understand the following:
'Enter a limit order on the long side of the market below the limit price'.
So, a buy limit order, but below which '...limit price'?
Do you mean current market price?

Do you want me to test by modifying the stop and/or target once the order is filled, not the entry order?

Also , where is the hold button? The price ladder freezes upon mouse cursor entry.

I take it this testing can be done in SIM mode?

[NinjaTrader_JessicaP]

You are correct, I misspoke, I meant the current market price. You may also ignore the part about the HOLD button. I will modify my earlier post. Thank you for catching my mistake and following up with me. This can be done in sim mode.

[FatCanary]

I've done at least 30 price changes and they all worked as expected.

[NinjaTrader_JessicaP]

Hello FatCanary,

I appreciate both your time and patience as we work to resolve this. The log and trace folders are not telling me the full story. The next time this occurs, I would like to use our remote support applicationto gather all the pieces I need from your Ninja installation, and hopefully watch this occur. Would that be possible? We can initiate a remote support session with another e-mail to platformsupport[at]ninjatrader[dot]com, with this unique ID in the e-mail body : 1527566 .

[FatCanary]

Hi Jessica

As much as I would like to help resolve this issue, and as much as I trust you and other support members,
I won't allow remote access to my PC. I'm really sorry.

Not sure I'd fancy trying to setup a remote connection whilst in a live trade in any case

I am happy to help in any other way, though.

[NinjaTrader_JessicaP]

I understand completely.

For a complete picture of what is happening on your system, it may be simplest to ask you to shut down NinjaTrader 8 and zip up the contents of your (My) Documents\NinjaTrader 8 folder. You can use the publicly available site sendspace.com to send large files. Please set your from address to 1527566.FatCanary[at]ninjatrader[dot]com if you take this approach.

If it is possible, please also use free screen capturing software to capture orders not moving. If you are capable of this, please audibly say "click" when you left click your mouse so it is captured on video.

[FatCanary]

Thank you for your understanding.

I will email the zipped contents directly to you. Is there a unique ID you wish me to use?

Screen capturing I can attempt, but probably not today.

[NinjaTrader_JessicaP]

Your ticket's ID is 1527566 . I have inserted this id into the "from" e-mail I suggested for sendspace. Thank you very much. I will get back to you as soon as we receive what we need.

[FatCanary]

Zipped folder on its way...

[NinjaTrader_PatrickH]

Hello FatCanary,

Thank you for your report.

We have reported this to development and they looking into the matter under ID # NTEIGHT-10001.