AT interface

[Yoram Barazani]

1. After I mark the AT Interface under Options, I restart the NT8 but the software crash during its open and does not work any more. I have to delete the NT8 and reinstall it.
BTW, I have to delete the NT8 files on Document file to be able to reinstall.

Do you familiar to this error? Is this the reason why my orders doesnt go to TDA?

Yoram

[NinjaTrader_ZacharyG]

Hello Yoram Barazani,

Thank you for writing in.

The AT Interface is not needed to submit orders to TD Ameritrade. Have you already created an account connection in NinjaTrader 8 to connect to your TD Ameritrade account?

http://ninjatrader.com/ConnectionGuides/TDAmeritrade-Connection-Guide

Please send us your log and trace files so we may investigate further into what is causing your platform to crash when enabling the AT Interface.

You will find the log files on your PC in the (My) Documents > NinjaTrader 8 > Log folder.

The log files will be named "log.YYYYMMDD.XXXXX.txt"

You will find the trace files on your PC in the (My) Documents > NinjaTrader 8 > Trace folder.

The trace files will be named "trace.YYYYMMDD.XXXXX.txt"

Email these files to platformsupport [AT] ninjatrader [DOT] com. Please ensure both my name and a link to this thread is referenced in the email. Ensure to include all log and trace files for the day that the crashing has occurred.

[Yoram Barazani]

Orders are not sending to TDA

I connect the TDA account to the NT8 but the orders are not sending to TDA.
I have account also in IB and the orders are sending good in NT8.

Do you familiar of difficulties to send orders to TDA with NT8?

Yoram

[NinjaTrader_ZacharyG]

Hello Yoram Barazani,

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support.

Please reference both my name and a link to this thread in the body of the email.

[Yoram Barazani]

See the picture

see the attachment.
I already delete the NT8 and install it again so I do not have the files you ask

[NinjaTrader_ZacharyG]

Hello Yoram Barazani,

The error you are showing is that you are attempting to submit an order to a nonexistent account.

Ensure you have entered the account name as it appears in the Accounts tab of the Control Center to submit to that account.

[Yoram Barazani]

Do you mean

under the "Account display name" tab?

thanks

yoram

[NinjaTrader_ZacharyG]

Hello Yoram Barazani,

I apologize. You will actually want to be using the account name that appears in the Log tab.

I would suggest submitting a manual order to your account, check the account name that appears for that account in the Log tab, and ensure to use that when entering the account name for your OIF file. The account name appears after the forward slash (/) after the order.

[Yoram Barazani]

See the Log file

Can you tell me the name of the account from the Log file which I attach here?

Thanks,

Yoram

[NinjaTrader_ZacharyG]

Hello Yoram Barazani,

We have removed your pictures to protect your account information.

Please email us at platformsupport [AT] ninjatrader [DOT] com with your log and trace files attached to your email. Please ensure to reference my name and a link to this thread in your email.

You will find the log files on your PC in the (My) Documents > NinjaTrader 8 > Log folder.

The log files will be named "log.20160624.XXXXX.txt"

You will find the trace files on your PC in the (My) Documents > NinjaTrader 8 > Trace folder.

The trace files will be named "trace.20160624.XXXXX.txt"

Ensure to include all log and trace files for today.

I will assist further through email.