Can't chart N225M futures

[Eric M.]

Hello Support,

I'm having trouble charting the Nikkei mini futures contract in NT8.
I have an Interactive Brokers data feed.
I get the following error in the Control Center Log - "IB was unable to locate instrument. Please verify your symbol mapping is correct for instrument N225M 07-16 Ose". (I don't understand why it is referencing the July contract)

I am trying to load a chart of the September contract and I have the Instrument Settings setup in the same manner as in NT7.
The N225M charts work normally in NT7.
Also data appears correctly for the N225M contract in the NT8 Market Analyser - I only seem to have trouble with the NT8 charting.

Any help would be greatly appreciated.

Thanks,
Eric

[NinjaTrader_JustinS]

Hello,

Thank you for your post.

I would start of by adjusting your symbol mapping, this should affect much, however as a basis for providing data these need to reflect correctly.

I looked into IB and found that their symbol mapping should show either N225M or NK225M where yours shows differently.

Try changing these values first. If that doesn't work please send in your log and trace files so we may assist further.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1542522.

I look forward to your reply.