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Beta 8 Update Problem

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    Beta 8 Update Problem

    Updating version 12 beta 8 today.
    This caused my complete playlist in Winamp to be deleted.

    Cannot remember this a problem updating before.

    Thanks...

    #2
    Hello Alfred,

    I would like to ask first, do you happen to use OneDrive with this computer?

    Please also send me your log and trace files, templates, and other files, so that I may look into what occurred.
    You can do this by going to the Control Center-> Help-> Email Support.
    Please reference the following ticket number in the body of the email: 1542719
    Please also tick all the boxes in the "Other Files" section.
    Jessica P.NinjaTrader Customer Service

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      #3
      Hi....am not using One Drive...

      Sent your email to
      [email protected] and mail returned....what is the correct address...??

      Thanks...

      Comment


        #4
        Thank you, Alfred, we have received your NinjaTrader installation files.

        While WinAmp support is normally outside the scope of our support, I was able to find some information online that may be of use. Sometimes, when a new media file is loaded into WinAmp, its current playlist is lost. It is possible that, while installing NinjaTrader, a media file was opened.

        If WinAmp is still running, you can likely use this command to recover your playlist from the command line. Press the windows key (two to the left of space) and the letter r at the same time to bring up a command line prompt

        taskkill /f /im WinAmp.exe

        You can then launch WinAmp again as usual.

        To prevent WinAmp from losing playlists when new media files are loaded, from Winamp, visit Settings -> Preferences -> Check "Enqueue files on double click in windows explorer" -> OK

        Please let us know if there are any other ways we can help.
        Jessica P.NinjaTrader Customer Service

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          #5
          Hi again....

          Found this re saving a playlist in Winamp...
          http://www.amok.am/en/freeware/amok_playlist_copy/

          Thanks much for the help....

          Comment

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