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NT .12 Keeps Crashing

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    NT .12 Keeps Crashing

    I have the latest update and for some reason it started crashing this morning. Every time I restart it will always crash shortly after.

    Help.

    Terence

    EDIT: Got this error message.

    Unhandled exception: Object reference not set to an instance of an object.
    Last edited by Segwin; 07-12-2016, 11:28 AM.

    #2
    Hello,

    Thank you for the inquiry.

    The message you have posted would be related to some object being used in a script that is not currently set to a value.

    Unforutnately out side of that it would be hard to say what without further information.

    For this, could you email platformsupport[at]ninjatrader[dot]com and attach the Log and trace files for further review? These may indicate a specific item to assist in correcting the crash.

    If you can get the platform open for a short period of time, you could use the Help -> Email support option.
    Otherwise the files can be located in the folder: Documents/NinjaTrader 8/log and Documents/NinjaTrader 8/trace

    I look forward to being of further assistance.
    JesseNinjaTrader Customer Service

    Comment


      #3
      Ok Jesse, I was able to email from NT8. Hope it helps.

      Comment


        #4
        Segwin,

        Traces show out of memory exception.

        Can you please make sure your running 64 bit not 32 bit NinjaTrader. Also can you right click on the windows task bar and select 'Task Manager' and start NinjaTrader 8. Watch the memory value for NinjaTrader. Can you describe what you see there? Does it slowely climb over a few minutes until crash or quickly climbs?

        What kind of workspace are you running? Loading a lot of data in charts or using anything or change anything that would consume a lot of memory?
        BrettNinjaTrader Product Management

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