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NT 8.0.0.12 Parallel Line does not snap properly

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    NT 8.0.0.12 Parallel Line does not snap properly

    Version: 8.0.0.12 64-bit (Standard) - BETA

    OS: Windows 7 Ultimate 64 bit

    When Snap Mode > Bar and Price is selected, the parallel line of the trend channel drawing object does not snap to the wick properly. It appears to hover close to it instead.

    The only way I have been able to get it to snap to the wick is by moving the parallel line close to the bar of the candle, and then closer to the wick, as seen in the video below:


    #2
    Hello jadejaguar,
    As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

    Shut down NinjaTrader

    Navigate to (My) Documents\NinjaTrader 8\workspaces

    Cut and paste all the files within this folder onto your desktop

    Restart NinjaTrader which should startup without any workspaces.

    Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issue.
    If there are no issues on this new workspace, please try opening the previous workspace by exiting NinjaTrader and moving the files from your Desktop back into the 'workspaces' folder.

    If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns. Below I have provided a link to the Backup and Restore section of our help guide.http://ninjatrader.com/support/helpG...p__restore.htm

    Comment


      #3
      Hi Ryan, I have done as you have instructed, and the defect is still present.

      Were you able to replicate the bug on your end?

      Comment


        #4
        Hello jadejaguar
        Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

        You can do this by going to the Control Center-> Help-> Mail to Platform Support.
        Please reference the following in the email body: ATTN RYAN M

        Comment

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