Difficulties with log on

[tatarmalay]

Good day,
Could you clarify why cant I log in?
Picture is attached.
When first time log in - says wrong password,
When second time log in - picture is attached.
What cold be the problem?

[NinjaTrader_RyanM]

Hello tatarmalay,
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body: ATTN RyanM
http://ninjatrader.com/support/forum...ad.php?t=87925

[tatarmalay]

Hello Ryan,
I did send log with traced files same day.
Is there any result, cause I can't log in and use continuum.

Regards

[NinjaTrader_RyanM]

tatarmalay,
I did not receive your log and trace files. Can you please manually email me your log and trace to platformsupport[at]ninjatrader[dot]com and reference ATTN RyanM http://ninjatrader.com/support/forum...ad.php?t=87925 in the body of the mail.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

[tatarmalay]

Ryan,
Could you clarify where is it all located.
When I did open NT folder I couldn't find where log and trace is.
Picture of my folder is attached.

Regards,
Amir

[NinjaTrader_RyanM]

tatamalay,
The screen shot shows you are currently in the Program files. You will need to go to the NinjaTrader 7 folder located in your Documents.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

[tatarmalay]

Thank you Ryan,
It's already been sent.

Regards