indicators, straategies and order issues

[frannt]

Have been having some problems with indicators where I attach a stop order to say a moving average. At the beginning of a new bar on the chart (eg 5-minute or 8-range) it occasionally happens that the stop is just about to be hit and the ma moves just as the next bar forms. Then NT8 crashes and cancels my stop which is quite unsafe. Also I have experienced this when I run a strategy and place stop and target orders from the strategy.

Any ideas as to how to avoid this would be appreciated. Thanks

Francesco

[NinjaTrader_PatrickH]

Hello frannt,

Thank you for your post.

This should not be occurring. Can you send us your log and trace files by going to Help > Email Support in the Control Center? If so, please list 'ATTN: Patrick H - 1558762' in the subject line.

[frannt]

Hello frannt,

Thank you for your post.

This should not be occurring. Can you send us your log and trace files by going to Help > Email Support in the Control Center? If so, please list 'ATTN: Patrick H - 1558762' in the subject line.

Thanks Patrick, next time it happens I will send you an email.

Cheers

[frannt]

Crash of NT8

Hi Patrick

NT 8 crashed again. Yesterday I sent you to the log files via platform help facility...

[NinjaTrader_PatrickH]

Hello frannt,

Thank you for your patience.

We did not receive your log and trace files. Please manually attach your most current log and trace files to an email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H - 1558762', so I may investigate this matter further.

You will find the log file on your PC in the Documents > NinjaTrader 8 > Log folder.

• The log file will be named "log.20160817.0000X.txt"

You will find the trace file on your PC in the Documents > NinjaTrader 8 > Trace folder.

• The trace file will be named "trace.20160817.0000X.txt"

[frannt]

information sent