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NT8 fails to start

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    NT8 fails to start

    I had an issue with some charts not loading on startup. After failing to resolve it I uninstalled and reinstalled. Now NT8 simply fails to start up at all. I've reinstalled several times now and removed all NT8 files from my PC. There is no error message.

    #2
    Hello dllhackleton,

    Thank you for writing in and welcome to the NinjaTrader Support Forum!

    Please follow the steps below and email these files to platformsupport [AT] ninjatrader [DOT] com with my name and a link to this thread referenced so I may investigate further.
    • Open your NinjaTrader 8 folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Zachary G.NinjaTrader Customer Service

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