NT8 fails to start

dlhackleton

Junior Member

Join Date: Jul 2011

Posts: 1
#1

NT8 fails to start

08-17-2016, 02:09 PM

I had an issue with some charts not loading on startup. After failing to resolve it I uninstalled and reinstalled. Now NT8 simply fails to start up at all. I've reinstalled several times now and removed all NT8 files from my PC. There is no error message.
Tags: None
NinjaTrader_ZacharyG

NinjaTrader Customer Service

Join Date: Apr 2015

Posts: 1676
#2

08-17-2016, 02:20 PM

Hello dllhackleton,

Thank you for writing in and welcome to the NinjaTrader Support Forum!

Please follow the steps below and email these files to platformsupport [AT] ninjatrader [DOT] com with my name and a link to this thread referenced so I may investigate further.

Open your NinjaTrader 8 folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

Zachary G.NinjaTrader Customer Service
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