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    #16
    Sim101 won't reset without crashing

    I've been using NT8 for a year now, even a few weeks with real money.
    This latest version still hasn't fixed:
    1) The column alignment problems still exist on start-up in the SuperDOMs. It jams the columns into a single line that has to be spread out on each restart.
    2) The system crashes if I try to reset the Sim101 and reset the database.
    3) If I erase a ray or a line on my one and only chart it will crash within one minute after doing so. I'm a fan of channels and it's really annoying to not be able to erase earlier lines.
    4) In real money the "unrealized PnL" doesn't show anything but zero

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      #17
      Hello TraderBliss,

      Thank you for your post.

      Please send me your log and trace files so that I may look into what occurred. You can do this by going to the Control Center-> Help-> Email Support. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

      Please make sure to list 'ATTN: Patrick H - 1565059' in the subject line.

      Comment


        #18
        Hello TraderBliss,

        We did not receive your log and trace files. Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
        • Open your NinjaTrader folder under Documents.
        • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Send the 2 compressed folders as attachments to this email.
        • Once complete, you can delete these compressed folders.

        Please send the files to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H' and this thread in the body of the email: http://ninjatrader.com/support/forum...ad.php?t=88990

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