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    Multi Broker

    When RC1 starts I no longer see the "MultiBroker" flash along with the :Live Trading" and "Simulated Trading"..... did something happen to MultiBroker?

    #2
    The information which displays in the splash screen is controlled by your license key. I would expect "Multi Broker" to display if a sim key or multi broker key was entered, but not if a Direct Edition on Single Broker key was entered.

    Write in to PlatformSupport[AT]NinjaTrader[dot]com and include your license key. You can find this under Help > License Key. We can then test on our end if your key is behaving unexpectedly.
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by photog53 View Post
      When RC1 starts I no longer see the "MultiBroker" flash along with the :Live Trading" and "Simulated Trading"..... did something happen to MultiBroker?
      I see it, although I'm using the @SIM key.

      I see "Simulated Trading" then "Multi Broker".

      Does help->about show Multi Broker in the title?

      I haven't tried with my Live key.

      Comment


        #4
        When I open NT7 (same license key) the "multi broker" splash shows up.
        I am not using a SIM key....using my regular key

        Comment


          #5
          Originally posted by photog53 View Post
          When I open NT7 (same license key) the "multi broker" splash shows up.
          I am not using a SIM key....using my regular key
          Please write in to PlatformSupport[AT]NinjaTrader[DOT]com with a link to this thread and your license key so I can test for any unexpected behavior.
          Patrick G.NinjaTrader Customer Service

          Comment


            #6
            I did a bit more testing.....(but first I removed NT8 and reloaded it from scratch....I noticed that today's download was slightly different size than the one I downloaded from Sep 1)....
            When the first "splash" screen after the reload came up, it had a "SIM" key, and the multi broker flashed. After I replaced the sim-key with my real key, the multibroker seems to have gone away.
            ....
            Not sure if I did something accidentally....

            Comment


              #7
              Originally posted by photog53 View Post
              I did a bit more testing.....(but first I removed NT8 and reloaded it from scratch....I noticed that today's download was slightly different size than the one I downloaded from Sep 1)....
              When the first "splash" screen after the reload came up, it had a "SIM" key, and the multi broker flashed. After I replaced the sim-key with my real key, the multibroker seems to have gone away.
              ....
              Not sure if I did something accidentally....
              This is what I would expect if you have a single broker live license key.
              Patrick G.NinjaTrader Customer Service

              Comment


                #8
                What???

                I am confused.....why would the multibroker license show up on SIM but not live????
                Surely you are not suggesting that I can't use the multibroker license to trade live???

                Comment


                  #9
                  Originally posted by photog53 View Post
                  What???

                  I am confused.....why would the multibroker license show up on SIM but not live????
                  Surely you are not suggesting that I can't use the multibroker license to trade live???
                  Does help->about show Multi Broker in their ?

                  Comment


                    #10
                    Originally posted by photog53 View Post
                    What???

                    I am confused.....why would the multibroker license show up on SIM but not live????
                    Surely you are not suggesting that I can't use the multibroker license to trade live???
                    Why haven't you followed instructions as per below?



                    Please write in to PlatformSupport[AT]NinjaTrader[DOT]com with a link to this thread and your license key so I can test for any unexpected behavior.

                    Comment


                      #11
                      Hello Photog53,

                      You can trade live with the MultiBroker license.

                      I'm unclear as to what issue you are having and would like to schedule a support call with you.

                      Please send an email to [email protected] with Attn: Alan P in the Subject line. Also within the email please include a link to this thread, a phone number I can reach you at and a time window where I can call you (please include a time zone).

                      I look forward to our support call.
                      Alan P.NinjaTrader Customer Service

                      Comment


                        #12
                        Sledge.... (sorry for the delay in responding to your question)....

                        ============================================
                        The NT7 "about" screen shows.....................

                        License ID: xxxxx etc.
                        Type: Regular
                        Multi Broker: Enabled
                        Machine ID: etc, etc, etc.

                        ============================================
                        The NT8 "about" screen shows

                        Version 8.0.0.13 64bit (standard release candidate 1)
                        License ID xxxxxxxxxx etc.
                        Expiration 12/30/209
                        Machine ID: xxx etc. etc. etc.

                        ========================

                        My correct Ninja License shows up on both NT7 and NT8....
                        .....but NT8 shows no sign of "MultiBroker Enabled"....nor does the NT8 flash screen that pops up when starting NT8, have Multibroker anywhere on it. Both of those things are in place when I open NT7 using the exact same license ID.


                        My question to Ninja Support (perhaps poorly phrased) was simply "is multibroker really enabled on NT8....and as a side question, "If so, why doesn't the flash screen or the "about" screen mention it...


                        ================================================== ==

                        Comment


                          #13
                          NT8B9 did display a splash screen with a live multi-broker key:

                          Simulated Trading
                          Live Trading
                          Multi-Broker

                          There is nothing in help->about to say multibroker - but it looks like just about everything is listed.


                          update:
                          NT8B13-RC1

                          displays in splash with live multi broker key tested above:
                          Simulated Trading
                          Live Trading


                          So yes, it is missing (but probably still works as multibroker?)


                          I better exit out as I think I'm in violation now of license terms testing on another machine.
                          Last edited by sledge; 09-08-2016, 07:24 PM.

                          Comment


                            #14
                            Sledge...thanks for the update.
                            Yep.... that is my question as well.....did Ninja simply disable the MultiBroker 'splash' screen and verification that it was enabled....or is MultiBroker disabled.

                            Comment


                              #15
                              Hello Photog53

                              I'm seeing Multi-Broker in the splash screen for NT8B13-RC1.

                              Please send an email to [email protected] with Attn: Alan P in the Subject line. Please include your license key as well.

                              I look forward to your email.
                              Attached Files
                              Alan P.NinjaTrader Customer Service

                              Comment

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