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    #16
    Will do.....

    Comment


      #17
      Any status on this? I tested my live key on latest, and it is also not showing.

      It did allow me to connect to Rithmic & TDA.

      http://screencast.com/t/CotdtlEpLe

      I'll send in my key as mentioned.

      Comment


        #18
        Sledge....
        Yes, Ninja had to "reset" my key...(whatever that entailed).
        The correction to this occurred offline via email (because my key was attached to the messages)...but I probably should have updated the forum to let folks know that Ninja corrected it.

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          #19
          OK - no worries. My key is functioning as multi-broker, so I'm not too worried...but it's just odd it doesn't show it.

          They'll probably do the same with mine.

          Is your key pretty old? I've had mine about 6 or more years now I think (end of NT 6.5, NT 7 was just starting up).

          I'll have to test my newer key with continuum/tda.

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            #20
            hah! My newer key shows Multi-broker on the splash - and even in the Help->About.

            It must be the older keys that need updated.

            Comment


              #21
              Hello Sledge,

              Thank you for your note.

              The update on this is that users experiencing this issue should contact platform support via Control Center>Help>Email Support or platformsupport[at]ninjatrader[dot]com so that their key can be regenerated.

              Please let us know if you need further assistance.
              Alan P.NinjaTrader Customer Service

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