I was attached to Ninja Continuum at the time
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FATAL Error
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FATAL Error
I was trying to build a workspace for the new forward month contract (NQ12-16)....when I got this ugly message. I was creating a Second(450) chart...(a 15 minute chart split into two candles instead of one)....when I got this message.
I was attached to Ninja Continuum at the timeTags: None
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Hello photog53,
Please send me your log and trace files, templates, and other files, so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support.
Please reference the following ticket number in the body of the email: 1568309
IMPORTANT: Please also tick all the boxes in the "Other Files" section.Jessica P.NinjaTrader Customer Service
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I am trying..... I clicked "email support" from within NT8 and tried to send all the data, but got an "Undelivered Message back".... It looks like NT8 tried to send the email to "[email protected]".
If you know of a slick way for me to override the send to field...(It is 'grayed out in NT8 and I can't key into it)....let me know. Otherwise I will try to send you and old fashioned email from Thunderbird and manually attach the files you asked for.
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Originally posted by photog53 View PostI am trying..... I clicked "email support" from within NT8 and tried to send all the data, but got an "Undelivered Message back".... It looks like NT8 tried to send the email to "[email protected]".
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I have also had this problem some time ago and I think the issue may be caused by what is contained in the "other files" section. I believe that in selecting all "other files" it attempts to copy the whole chart database file "db". This file can be huge (in my case it was over a gigabyte). It can contain months of price data on multiple securities and it overloads the mail server resulting in an undeliverable message and something back from [email protected]. Maybe NinjaTrader are not being wise in asking people to check all the files under "Other Files"? I am certainly not 100% sure on the above but I did notice that after I unchecked the database file option my email to support then went through smoothly.Happy to be corrected if I am wrong.
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Hello photog53,
Thank you for your response.
Please send an email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H - 1568309' in the subject line.
You can attach your log and trace files with the instructions below:- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
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Correction, we already have your files. Thank you.
Originally posted by NinjaTrader_PatrickH View PostHello photog53,
Thank you for your response.
Please send an email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H - 1568309' in the subject line.
You can attach your log and trace files with the instructions below:- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
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