• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

NT 8 RC1 crashes after roll over change and reload all

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    NT 8 RC1 crashes after roll over change and reload all

    Hi there,

    I was able to reproduce it... did twice on the road.
    I've changed the ES roll over date to 08Sep16 for the ES 12-16 than try to reload -> NT 8 crashed
    Start NT 8 change back the roll over date to 15Sep16 for the ES 12-16
    Connect to Rithmic
    I've changed the ES roll over date to 08Sep16 for the ES 12-16 than try to reload -> NT 8 crashed

    Tried 3rd time did not do it.

    atata

    #2
    Hello atata,

    Thank you for writing in.

    So I may investigate further, please email your log and trace files to platformsupport [at] ninjatrader [dot] com by following the steps below. Please ensure to include a link to this thread and my name in the body of the email.

    Open your NinjaTrader 8 folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to the email.
    Once complete, you can delete these compressed folders.
    Zachary G.NinjaTrader Customer Service

    Comment


      #3
      NinjaTrader_ZacharyG, I respond to your email here since others might have similar or the same issue.

      The "file lock" error is not the first time I had to deal with. I did not check the error myself however I assume something similar as on this ticket:

      http://ninjatrader.com/support/forum...ighlight=atata

      I can't reproduce the error at will yet here and there still bites unexpectedly.
      If I remember correctly I've done as requested some basic stuff like FW and virus protection "shutdown". Also checked through process explorer if any process was "hugging" the file in question... no indication only NT8... that was done at previous investigation at the most current one I did not do any such things.

      atata

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by rickyblah12, Today, 05:01 PM
      1 response
      3 views
      0 likes
      Last Post NinjaTrader_ShawnB  
      Started by jtrading82, 10-11-2019, 05:07 PM
      8 responses
      80 views
      1 like
      Last Post sledge
      by sledge
       
      Started by MARTIN MARTIN, Yesterday, 01:01 PM
      3 responses
      41 views
      0 likes
      Last Post MARTIN MARTIN  
      Started by NickyD, Today, 11:42 AM
      1 response
      10 views
      0 likes
      Last Post NinjaTrader_Jim  
      Started by cupir2, Today, 11:25 AM
      3 responses
      17 views
      0 likes
      Last Post NinjaTrader_Jesse  
      Working...
      X