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unable to logon nt8 unspecified error occurred

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    unable to logon nt8 unspecified error occurred

    tried logging onto my live account for the first time in NT8, got an error message: unspecified error occurred, please contact support desk. i followed the online instructions for connection to NY continuum with no success.

    #2
    Originally posted by rexsole View Post
    tried logging onto my live account for the first time in NT8, got an error message: unspecified error occurred, please contact support desk. i followed the online instructions for connection to NY continuum with no success.
    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 1577289 ATTN Patrick G

    Please also include a link to this forum post.
    Patrick G.NinjaTrader Customer Service

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