Is 10 strategies too much for NT8

[NinjaTrader_PatrickG]

Sorry I cannot test this for you I forgot I need another licence, not thinking I just setup another pc...
I just received an email out of the blue from FXCM.. maybe they will purchase one for me. I will reply to them again and ask.

Does this issue seem to be directly related to trading to a live or paper FXCM account? If not, then you could test trading to Sim101 using the simulation key on your second PC:

@SIM-A82F-D583-40B1-AE74-B79F-705D-1952

[radicaltrader]

There was nothing of note in your diagnostic files.

NinjaTrader 8 is multi-threaded and it assigns 1 thread to each instrument. It is possible that the thread is freezing. Can you please run the same test with only one strategy/one chart with one tab running?

Please let me know the results.

Sorry I cannot test this for you I forgot I need another licence, not thinking I just setup another pc...
I just received an email out of the blue from FXCM.. maybe they will purchase one for me. I will reply to them again and ask.

[radicaltrader]

There was nothing of note in your diagnostic files.

NinjaTrader 8 is multi-threaded and it assigns 1 thread to each instrument. It is possible that the thread is freezing. Can you please run the same test with only one strategy/one chart with one tab running?

Please let me know the results.

I'll setup demo account on another PC to run along side the trading PC.
It may take a day to a week to fail if it is going to.

[radicaltrader]

Hi radicaltrader,

I just looked at this thread and the time of 278ms from your ping caught my attention. I see you are in Australia which explains why it is taking over 1/4 second for you to ping the servers.

Just a thought, have you and NT support looked into time-outs? Not sure if this is simply a timeout issue due to the long distance for the ping signal. I am not sure if and how that is adjustable, but numbers that high might be above the developers default timeout for the connection.

Thanks for the suggestion. I'm not sure how this could be implemented.
I was having the same issue at FXColo who are 500 times shorter ping than my connection in Australia.

Actually is was happening more often.

http://www.fxcolo.com/Performance.html

Appreciate your help.

[NJA_MC]

Hi radicaltrader,

I just looked at this thread and the time of 278ms from your ping caught my attention. I see you are in Australia which explains why it is taking over 1/4 second for you to ping the servers.

Just a thought, have you and NT support looked into time-outs? Not sure if this is simply a timeout issue due to the long distance for the ping signal. I am not sure if and how that is adjustable, but numbers that high might be above the developers default timeout for the connection.

[NinjaTrader_PatrickG]

Data continues to flow to Trading Station...
As stated before the data continues to flow to NT (watching data sniffers) but NT is unable to process it.

was there any thing in the logs etc?

There was nothing of note in your diagnostic files.

NinjaTrader 8 is multi-threaded and it assigns 1 thread to each instrument. It is possible that the thread is freezing. Can you please run the same test with only one strategy/one chart with one tab running?

Please let me know the results.

[radicaltrader]

Please download FXCM Trading Station and connect simultaneously with NinjaTrader and FXCM's platform. When the issue occurs in NinjaTrader, check to see if data is or is not flowing into FXCM's platform. This will allow us to narrow down our troubleshooting to identify NinjaTrader specifically or not.

Here is a link to download FXCM trading station:

https://www.fxcm.com/platforms/trading-station/download/

Please let me know the results of this test.

Data continues to flow to Trading Station...
As stated before the data continues to flow to NT (watching data sniffers) but NT is unable to process it.

was there any thing in the logs etc?

[NinjaTrader_PatrickG]

Please download FXCM Trading Station and connect simultaneously with NinjaTrader and FXCM's platform. When the issue occurs in NinjaTrader, check to see if data is or is not flowing into FXCM's platform. This will allow us to narrow down our troubleshooting to identify NinjaTrader specifically or not.

Here is a link to download FXCM trading station:

https://www.fxcm.com/platforms/trading-station/download/

Please let me know the results of this test.

[radicaltrader]

Hello radicaltrader,

Thank you for your patience.



The likely scenario here is that connection losses to FXCM are only reported approximately 1m30s after the fact from the API. It is possible to already be disconnected from FXCM and not have NinjaTrader be aware of this. You can find this and more disclaimers at for FXCM at the following link: http://ninjatrader.com/ConnectionGui...nnection-Guide

If disconnects were occurring in an intermittent fashion, then you could lose connection and not see it reported and then get the connection back before it was reported as disconnected.

If you are not already connecting with a wired connection please do so. If you continue to see this then may we schedule a remote session on your PC?

I don't have much patience left
I have been having these issues for over a year now.....

Did you find anything in my logs this time.

The Green light of Death does not last less than 1 min 30sec... its infinite it never comes back. If it was less than 1min 30sec i would happy.
The disclaimer needs to changed to : a disconnection may occur infinitely and not reported by NT. ASIC may enforce this change or ban Australians from using ninjatrader with FXCM.

I'm using CAT6 do people really use WiFi??? When NT is working fine I can pull out the CAT6 and put in back in 2 min later and NT comes back to life (so i cannot see it as an internet problem)

I get the same use when using FXCOLO VPS which has a direct connection to FXCM no internet connection.
(http://www.fxcolo.com/Performance.html)

FXCOLO suggested MT4 and said other FXCOLO users swapped to MT4 for trading. Is this really the case? do they get a refund??

I purchased a new PC that had more than enough power to run NT after experiencing these problems.

Windows 10 64bit operating system
i7-490K CPU 4.00GHZ
32 GB ram
Graphics Card -AMD Radeon R7 360 series


As said many times to your staff before I see the problem being a NT issue not being able to process the incoming connection... you can see the price data and the execution data coming in from FXCM using a data sniffer but NT cannot process it.

when i had 20 strategies i was told by NT that 20 was too many of the same instrument AUDUSD.... so i cut that to 6 AUDUSD and i probably have been having these issues more often.

FXCM just says that there is a problem with your trading software.

[NinjaTrader_PatrickH]

Hello radicaltrader,

Thank you for your patience.



The likely scenario here is that connection losses to FXCM are only reported approximately 1m30s after the fact from the API. It is possible to already be disconnected from FXCM and not have NinjaTrader be aware of this. You can find this and more disclaimers at for FXCM at the following link: http://ninjatrader.com/ConnectionGui...nnection-Guide

If disconnects were occurring in an intermittent fashion, then you could lose connection and not see it reported and then get the connection back before it was reported as disconnected.

If you are not already connecting with a wired connection please do so. If you continue to see this then may we schedule a remote session on your PC?

[radicaltrader]

I have sent the log and trace again... from the outlook rather that through the NT system.

[NinjaTrader_PatrickH]

Hello radicaltrader,

Thank you for your additional notes.

We did not receive your log and trace files. Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[radicaltrader]

Do you playing the swan's death here on a demo account, or you actually loosing on your live account , while nobody listening to you from the support?

I think they do listen...

[dotnet]

arrrr Limits Stops not recognised... just put a big hole in my account.

Do you playing the swan's death here on a demo account, or you actually loosing on your live account , while nobody listening to you from the support?

[radicaltrader]

arrrr Limits Stops not recognised... just put a big hole in my account.