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Alerts getting lost

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    Alerts getting lost

    problem

    I am finding that my alerts are getting lost on restarting. I realise that they should be saved on workspaces and have been sure to save the workspace.

    I am getting an error with unable to write cache data from time to time.

    Request.

    Would it be a good idea to save alerts in a template, at present there is no option?

    #2
    Hello fredfred123, and thank you for your question.

    As a test, so we can narrow down what is occurring, would it be possible for you to run in safe mode for a period of one hour, and let us know if this occurs for you at any point during that hour?

    Safe Mode will prevent NinjaTrader from:
    • Loading workspaces.
    • Connecting on start-up.
    • Loading custom assemblies.
    • Getting instrument updates from the server.

    To enable safe mode, please use the following steps:
    • Exit NinjaTrader.
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.



    To answer your template question, I have submitted a feature request to the product management team for the following feature :

    This customer would like to have presets available for the main, condition, and action windows in the alerts dialog
    I will follow up with more information as soon as it's available. If the feature requests already exists, a vote will be added to it.

    Please let us know if there are any other ways we can help.
    Last edited by NinjaTrader_JessicaP; 11-11-2016, 08:05 AM.
    Jessica P.NinjaTrader Customer Service

    Comment


      #3
      Many thanks for your help, I will try this asap. Also for the feature request.

      Comment


        #4
        Hello fredfred123,

        This feature is being reviewed by the product management team and has been assigned the following unique tracking ID


        SFT-636


        Please let us know if there is any other way we can help.
        Jessica P.NinjaTrader Customer Service

        Comment

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