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Can't download when connected vpn

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    Can't download when connected vpn

    I am currently connected to a VPN and I can't download User Apps.
    My IP is: 46.243.143.10
    Check from here.
    What is my IP is an IP Lookup tool to find location, country, ipv4 and ipv6 address with definition of what an IP address is, its types as private vs public IP address and how to hide your IP address with VPN.

    #2
    Hello,

    Thanks for your post.

    Does the same occur with a different browser such as Internet Explorer, Chrome, or Firefox?

    Does the same occur if you delete your cookies and try again?

    Are you able to not be connected to the VPN to try and attempt the download?

    If not, you may wish to reach out to your VPN provider directly for their troubleshooting resources regarding the inability to download items using their service.

    Please let me know if I may be of any further assistance.
    Marco G.NinjaTrader Customer Service

    Comment


      #3
      The possible reasons are:
      • Maybe you are not using the same VPN service.
      • Maybe you are using a free or a basic plan.
      • Maybe your VPN supports torrenting but you have exploited the available free bandwidth.
      • Their might be difference in choice of countries of you and your friend.

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