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User doesn't get license validation pop-up

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    User doesn't get license validation pop-up

    I had a user contact me because after installing my indicator, he didn't get a popup about the license showing his machine id. I'm not sure what to check in order to troubleshoot this. Are there any conditions which would prevent the license dialog box from showing?

    I went ahead and created a license for him (there is no free trial) but it still didn't work.

    #2
    Hi cunparis, it sounds to me like he's having issues accessing the vendor license server proably - if you could please instruct him to send his log files to supporpt so we could review?
    BertrandNinjaTrader Customer Service

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