Error

[Italy]

Hello,
Ninja does not open anymore. In the attached 2 pages with errors.
What should I do?
Thank you.
Roberto

[NinjaTrader_RyanL]

Hello Roberto,


Thank you for your forum post.


NinjaTrader requires various Microsoft components to run, one of which is SQL compact Edition. Currently you may not have SQL Compact Edition or possibly have the incorrect version of SQL Compact Edition installed.
Please follow the below steps to ensure the correct version of SQL Compact Edition is installed on your PC. If you are not entirely comfortable performing the steps below, please let me know and we can setup a time for a remote support session.

• Navigate to the Windows Control Panel
• Add and remove software/programs
• Uninstall any SQL Compact Editions you see, if none are present you may ignore this step and continue onto the next step
• Install latest SQL Compact Edition 3.5. SP2 which is available here: Download Here
• Once you run the downloaded file it will ask you for a directory to extract the installer to. Point this to a temporary directory that you will be able to quickly locate later, such as the desktop
• Navigate to the aforementioned directory in which the files have been extracted to (there will be two files)
• SSCERuntime_x86-ENU.msi - Run this one first
• SSCERuntime_x64-ENU.msi - No need to run this if you are on a 32 bit system, if you are on a 64 bit system you will also need to run this file, if you are not sure if you have a 64 bit system go ahead and run this file. If you are not using a 64 Bit operating system, the installer will cancel itself automatically
• Follow the installation steps outlined in the installation wizard
• Once installed you will need to restart your PC
• You will now be able to launch NinjaTrader 7

If you are still unable to launch NinjaTrader 7, please let me know.

[Italy]

But I was using Ninja ... then you are encountering this error. I have this version installed by June 2012.
If you can work on my computer is better, in remote .. I do not know if they are able to make the changes you are asking.
today's work is lost or you can recover? I made changes to the codes today.
I look forward.

thanks
Roberto

[NinjaTrader_RyanL]

Hello Roberto,


I can setup a remote support call with you to take a closer look on your end.


Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.


I look forward to assisting you further.

[Italy]

I do not speak English, use google to make traduzione.Provo to hear my friend, if we can not make the call for help.
Thank you.
Hello.
Roberto

[NinjaTrader_RyanL]

Hello Roberto,


Thank you for the follow up.


I would still like for you to write in to Support [AT] NinjaTrader [DOT] com so that we can establish a remote support connection. I can investigate the situation remotely without making a phone call.


I look forward to assisting you further.

[Italy]

Ok,
if you can work on my computer remotely, for example with TeamViewer ok. They are also available immediately.
Thank you.
Roberto

[NinjaTrader_RyanL]

Hello Roberto,


Yes, I will be able to establish a connection via TeamViewer.


Please send in a note to Support [AT] NinjaTrader [DOT] com so that we can establish the remote support connection.

[Italy]

I'm sorry, I do not know who to send the request

[NinjaTrader_RyanL]

Hello Roberto,


You can send this email directly from NinjaTrader:

• Control Center > Help > Mail to Support

In the Subject, put "ATTN: Ryan L"



In the body include a link to this forum post:

• http://www.ninjatrader.com/support/f...d.php?p=328564

I look forward to assisting you further.

[Italy]

The problem is that Ninja will not open. I wrote the mistakes I've attached the files. I can not send an email from within Ninja.
Roberto

[NinjaTrader_RyanL]

Hello Roberto,


Are you able to use your email client to send an email to support @ ninjatrader . com ?

[Italy]

I sent an email to the address indicated.
Hello.
Roberto

[NinjaTrader_RyanL]

Hello Roberto,


Thank you for sending the note. I have received the note and will be replying to you directly to your email.

[Italy]

Thank

Thank !
Ryan.
Ciao.
Roberto