Always "Failed to send test mail"

[johnnie]

I could not get send mail work after trying many email accounts including gmail, outlook, and private smtp servers.

I have followed the instruction (screenshots) in this post:

http://www.ninjatrader.com/support/forum/showthread.php?t=45755

Please advise how to get "send mail" work, e.g. send a test email by clicking the "Test" button on "Tools -> Options -> Misc".

Thanks and regards,
Johnnie

[Tasker-182]

I could not get send mail work after trying many email accounts including gmail, outlook, and private smtp servers.

I have followed the instruction (screenshots) in this post:

http://www.ninjatrader.com/support/forum/showthread.php?t=45755

Please advise how to get "send mail" work, e.g. send a test email by clicking the "Test" button on "Tools -> Options -> Misc".

Thanks and regards,
Johnnie

Hi Johnnie,

It might help if you took a screen shot of your Tools>options>Misc table settings (leave off your e-mail address) as well as the error message(s) in your logfile.

Regards

[NinjaTrader_Matthew]

I could not get send mail work after trying many email accounts including gmail, outlook, and private smtp servers.

I have followed the instruction (screenshots) in this post:

http://www.ninjatrader.com/support/forum/showthread.php?t=45755

Please advise how to get "send mail" work, e.g. send a test email by clicking the "Test" button on "Tools -> Options -> Misc".

Thanks and regards,
Johnnie

Hi,

Please make sure you have pressed "OK" after you have setup the settings, but before you press your test option. If you have not selected OK, it will test using the old settings, which may not work.

[johnnie]

Thanks. It works now!

[johnnie]

Hi,

Please make sure you have pressed "OK" after you have setup the settings, but before you press your test option. If you have not selected OK, it will test using the old settings, which may not work.

Hi Matthew,

I got the test mail working. However, the SendMail function does work in my strategy. I use the following code to send an email:
if(!Historical){
PrintWithTimeStamp("Historical = " + Historical);
SendMail("[email protected]", "[email protected]", "subject", "test msg");
}

In the output window, I got outputs like:
10.02.2013 22:00:00 Historical = False

But there is no email in my mailbox. I also check the spam folder.

Could you advise how to use this function correctly?

Thanks and regards,
Johnnie

[NinjaTrader_Matthew]

Hi Matthew,

I got the test mail working. However, the SendMail function does work in my strategy. I use the following code to send an email:
if(!Historical){
PrintWithTimeStamp("Historical = " + Historical);
SendMail("[email protected]", "[email protected]", "subject", "test msg");
}

In the output window, I got outputs like:
10.02.2013 22:00:00 Historical = False

But there is no email in my mailbox. I also check the spam folder.

Could you advise how to use this function correctly?

Thanks and regards,
Johnnie

Was your tests immediately after configuring the mail settings? If you have not yet, please try restarting NinjaTrader. A restart of the platform should ensure your settings you configure are available to be used with the SendMail function.

[cachevery]

Hi support i`m having the same problem for 2 days.Was also trying sever Gmail accounts,the settings are as per this suggestions:

http://www.ninjatrader.com/support/forum/showthread.php?t=45339

But i get the same message over and over againg:

"Failed to send test mail"

How do i go about,as i`ve actually tried everything i could!

Thanks

[NinjaTrader_Kyle]

Hello,

Please contact me at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of your Config file. The Config file is located in the Documents > NinjaTrader 7 folder.

[cachevery]

Hello,

Please contact me at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of your Config file. The Config file is located in the Documents > NinjaTrader 7 folder.

Hi Kyle,i`ve just sent the requested file to you.Please check it out.

Regards!

[cachevery]

Hi support,there was nothing on the provider`s part as we`ve just chek everything out.As i said before,the problem has started after the system recovery,i use Windows7 OS.Please,suggest what else can be done.

Regards!

[cachevery]

Maybe this would be helpful:

в NinjaTrader.Cbi.Globals.MailThreadProc()
21.02.2014 14:16:19|3|4|Failed to send mail: System.Net.Mail.SmtpException: Сбой при отправке сообщения электронной почты. ---> System.FormatException: Недопустимый знак в заголовке электронной почты.
в System.Net.BufferBuilder.Append(String value, Int32 offset, Int32 count)
в System.Net.Mail.EHelloCommand.PrepareCommand(SmtpC onnection conn, String domain)
в System.Net.Mail.EHelloCommand.Send(SmtpConnection conn, String domain)
в System.Net.Mail.SmtpConnection.GetConnection(Strin g host, Int32 port)
в System.Net.Mail.SmtpTransport.GetConnection(String host, Int32 port)
в System.Net.Mail.SmtpClient.GetConnection()
в System.Net.Mail.SmtpClient.Send(MailMessage message)
--- Конец трассировки внутреннего стека исключений ---
в System.Net.Mail.SmtpClient.Send(MailMessage message)
в NinjaTrader.Cbi.Globals.SendMailNow(Boolean useUserMailAccount, String from, String to, String cc, String subject, String body, String[] attachmentPaths)
в NinjaTrader.Cbi.Globals.MailThreadProc()


It`s from the log.

[cachevery]

Maybe this would be helpful:

в NinjaTrader.Cbi.Globals.MailThreadProc()
21.02.2014 14:16:19|3|4|Failed to send mail: System.Net.Mail.SmtpException: Сбой при отправке сообщения электронной почты. ---> System.FormatException: Недопустимый знак в заголовке электронной почты.
в System.Net.BufferBuilder.Append(String value, Int32 offset, Int32 count)
в System.Net.Mail.EHelloCommand.PrepareCommand(SmtpC onnection conn, String domain)
в System.Net.Mail.EHelloCommand.Send(SmtpConnection conn, String domain)
в System.Net.Mail.SmtpConnection.GetConnection(Strin g host, Int32 port)
в System.Net.Mail.SmtpTransport.GetConnection(String host, Int32 port)
в System.Net.Mail.SmtpClient.GetConnection()
в System.Net.Mail.SmtpClient.Send(MailMessage message)
--- Конец трассировки внутреннего стека исключений ---
в System.Net.Mail.SmtpClient.Send(MailMessage message)
в NinjaTrader.Cbi.Globals.SendMailNow(Boolean useUserMailAccount, String from, String to, String cc, String subject, String body, String[] attachmentPaths)
в NinjaTrader.Cbi.Globals.MailThreadProc()


It`s from the log.

any willing to help?

[NinjaTrader_Matthew]

Сбой при отправке сообщения электронной почты. ---> System.FormatException: Недопустимый знак в заголовке электронной почты.

I believe this is saying there is an invalid character in the mail being sent.

What do you have the OS system religion and language options set up as? As a test, can you switch to US-English and let us know if you see the same error?

[cachevery]

Hi Matt,yes i switched the system language to English,and now it sends test email.But previously it was fine and with Russian??

But thank to you mate anyway!

[cachevery]

Hi Matt,yes i switched the system language to English,and now it sends test email.But previously it was fine and with Russian??

But thank to you mate anyway!

Hi guys,after i set the system language to English in order to avoid problem with sendinf emails,now ,wuth the certaing programm i have a font problem.What can i do about it?