Advance Decline ^ADD

[NinjaTrader_ChelseaB]

Hi Taddypole,

Who is your data provider?

Please send me your log and trace files to platformsupport [at] ninjatrader [dot] com.

I want to see if you are getting a real-time not enabled subscription error for these indexes.

[Taddypole]

Chelsea,

My data provider is CQG.

I sent the log and trace files which were sent via email to [email protected].

Please let me know when you receive them. The last 2 times I sent them regarding this issue, no one said they received them.

regards,
taddypole...

[NinjaTrader_ChelseaB]

Taddypole,

I have recieved your log and trace files.

I am seeing the following in the Log (which should also appear in the Log tab of the Control Center in yellow):

12/19/2014 6:37:24 AM|3|4|CQG.Adapter.SubscribeMarketDataResolve: DJIUP is not enabled for realtime quotes and trading.

12/19/2014 6:37:25 AM|3|4|CQG.Adapter.SubscribeMarketDataResolve: DJIDN is not enabled for realtime quotes and trading.

DJIUP is the ^ADV index, DJIDN is the ^DECL index. You are getting an error for both of these instruments.

Do you have index enabled for your connection?
Tools -> Options... -> Account Connections... -> select the connection -> click the Change button -> click Next 3 twice
Is Include index data checked?

[Taddypole]

Chelsea,

Yes I do have the index enabled for CQG.

I saw those errors but never realized they were the advancing/declining issues.

What is strange is if I reload Ninja Script, those values are loaded, but they just don't update in realtime.

It just makes no sense.

taddypole...

[NinjaTrader_ChelseaB]

Hi Taddypole,

This error message is specific with real-time data.

Historical data will be received from the NinjaTrader historical data server and does not require a subscription.

Real-time data does require a subscription.

I recommend you call your broker and have then indexes enabled for your subscription.

If you are using the NinjaTrader Brokerage, let me know and I will have someone from the brokerage team contact you.

[Taddypole]

I have requested a subscription to the index data for realtime so should have it next week.

Thanks for all your help Chelsea,

regards,
taddypole...