chart time issue

[RedDuke]

Hello,

The local time of my vm (hosted on aws cloud) is set to EST (New York) time zone. When I loaded ES on the chart, it loads in a different time zone (see attached image off 15 min chart). The local time is 10am and chart shows 16:00.. I tried using CME Index ETH template, but it did not make any difference. How can I set the chart to reflect local PC time?

Thanks

[NinjaTrader_PatrickG]

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

Who are you connected to? This is displayed in green on lower left corner of the Control Center window.

Does the issue persist if you right-click on your chart and select 'Reload all historical data'?

[RedDuke]

I have latest 7 version 7.0...35. Data is provided by Kinetick.

I just tried Reload option, but the situation is still the same.

Thanks

[NinjaTrader_PatrickG]

Please use the steps below to change/check your Time Zone and sync the PC clock:

• Shutdown NinjaTrader
• Right-click the clock in the lower right corner of your desktop
• Select Adjust date/time
• For Windows 10 click 'Additional date, time, & regional settings' -> then click 'Set the time and date'
• Select the 'Internet Time' tab at the top
• Set the server to time.nist.gov and then click Update.
• If the message that appears says successful your PC clock should now be updated.
• If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)

After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data.

[RedDuke]

I do not have Internet tab. Please see attached file.

Thanks

[NinjaTrader_PatrickG]

Please send me your log and trace files so that I may further investigate what you're experiencing.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1750302 ATTN Patrick G

[RedDuke]

Hi Patrick,

I emailed you the logs.

Regards,
redduke