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'Simulation only' mode

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    'Simulation only' mode

    Hi,

    I recently renewed my subscription which had expired due to me being on vacation and the paypal subscription not going through. I subsequently renewed and was given the same licence key.

    I have been using NT on the same PC for 8 months with no problems.

    When I open NT I get a message:

    "Your licence has expired and is reset to 'simulation only mode'."

    I reentered the licence key but same problem. I have tried it after disabling all antivirus and the firewall and then again after uninstalling all antivirus software and disabling the firewall, still same problem. I uninstalled NT and reloaded it without success.

    I am running NT 6.5 Version 6.5.1000.5, XP with XP Firewall. In the firewall I have an exception allowed for

    C:\Program Files\NinjaTrader 6.5\bin\NinjaTrader.exe

    Is this the only exception required? Does the routine that checks the licence key originate from that .exe file? The reason I ask is:

    If I enable the firewall but remove the exception for NinjaTrader.exe then it gives me the same message (which I think would indicate it has already gone to the NT site or wherever to check the licence) and then only after clicking OK to that message, NT starts loading and only then does the firewall ask if I wish to unblock NinjaTrader.exe.

    In the trace file I get:

    2008-09-04 07:48:19:643 Retrieving license...
    2008-09-04 07:48:19:693 Cbi.Licence.Download5
    2008-09-04 07:48:20:734 Cbi.Licence.ProcessLicense11
    2008-09-04 07:48:24:029 Cbi.Licence.Download99: 'Type=SimulationOnly State=Verified StartDate=20/01/2008 EndDate=28/07/2008 Collective2 Dtn ESignal External OpenTick Provider2 Replay Simulator Yahoo Gain InteractiveBrokers AutomatedTrading AdvancedStrategyManagement BasicEntry Charting LiveTrading SystemDevelopment'

    In the log file I get:

    04/09/2008 09:29:00|1|4|Verifying license at primary server...
    04/09/2008 09:31:21|2|4|Session Break (Version 6.5.1000.5)
    04/09/2008 09:31:21|1|4|Current license: Type=SimulationOnly State=Verified StartDate=20/01/2008 EndDate=28/07/2008 Collective2 Dtn ESignal External OpenTick Provider2 Replay Simulator Yahoo Gain InteractiveBrokers AutomatedTrading AdvancedStrategyManagement BasicEntry Charting LiveTrading SystemDevelopment
    04/09/2008 09:31:31|2|4|Unable to load server side config file: The operation has timed out
    04/09/2008 09:33:02|1|4|Automated trading disabled
    04/09/2008 09:34:01|1|4|Verifying license at primary server...

    On pasting those in there I notice that the EndDate=28/07/2008. Could that be the problem perhaps?

    Please could someone advise.

    Many thanks

    #2
    Please send a mail to "support AT ninjatrader DOT com" for follow up.
    DierkNinjaTrader Customer Service

    Comment


      #3
      Hi Dierk, Support issued a new licence key which has resolved the problem.

      Many thanks

      Comment

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