Control Center on Ninja 7 not responding

Donben

Junior Member

Join Date: Nov 2007

Posts: 1
#1

Control Center on Ninja 7 not responding

09-18-2017, 10:19 AM

I have never had any issues with Ninja 7 not responding. I am using the most current version of Ninja 7. This morning when I tried opening Ninja 7, it gave me the messsage that the control center was not responding. I tried restarting, then shutting down and restarting and still the same message. I also tried reinstalling Ninja 7 and still no change.

Any suggestions
Tags: None
NinjaTrader_RyanM

NinjaTrader Customer Service

Join Date: Nov 2015

Posts: 507
#2

09-18-2017, 10:42 AM

Hello Donben,
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

Please add the following items in the body of your email.
ATTN RyanM
http://ninjatrader.com/support/forum...d.php?t=104301
Comment

Topics	Statistics	Last Post
Move Stoploss and Takeprofit in strategy once trade is open. by Mestor Started by Mestor, 03-10-2023, 01:50 AM	16 responses 387 views 0 likes	Last Post by z.franck Today, 01:04 AM
color region between moving averages. by rtwave Started by rtwave, 04-12-2024, 09:30 AM	4 responses 31 views 0 likes	Last Post by rtwave Today, 12:50 AM
Turn strategy on with hotkey / macro by yertle Started by yertle, Yesterday, 08:38 AM	7 responses 29 views 0 likes	Last Post by yertle Today, 12:15 AM
ATM strategy keeps defaulting to "none" by bmartz Started by bmartz, 03-12-2024, 06:12 AM	2 responses 22 views 0 likes	Last Post by bmartz Today, 12:11 AM
Please upgrade the DOM. by funk10101 Started by funk10101, Today, 12:02 AM	0 responses 7 views 0 likes	Last Post by funk10101 Today, 12:02 AM

Announcement