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What are Ninja Support Hours

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    What are Ninja Support Hours

    Hello,

    I looked for the hours that Ninja Email Support is available but didn't find it.
    Does anybody know what hours and days of the week that Ninja Support replies to emails?
    Thank you

    #2
    Hello 123r34,

    Thank you for your post.

    We provide 24/5 and weekend technical support. Here is the Contact Us page: Contact & Emergency Trade Support NinjaTrader

    Our regular office hours are from 8:30 AM Eastern until 6:00 PM Eastern Monday through Friday. Email support is available throughout the weekend.

    Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.
    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      Hello Shawn,

      Thank you for responding. I sent an email to support this morning(Saturday) at 6:00 AM eastern. I included the log and trace file. I have not gotten a response except for the auto reply that says somebody will contact me.

      Comment


        #4
        Hello 123r34,

        Thank you for your post.

        Your email was received and a NinjaTrader support representative will review your inquiry and follow up with you on their findings.

        Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.
        Shawn B.NinjaTrader Customer Service

        Comment

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