Problem loading an indicator

[MakesTrades23]

Hello I've downloaded an indicator and can't find it when I go to load it despite seeing it in the proper folder.


Not sure what to do, please advise.



Thanks,

Ryan

[NinjaTrader_ShawnB]

Hello MakesTrades23,


Thanks for your post.


Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.

[MakesTrades23]

Pretty sure I've done that, can you confirm? It asked me what I wanted to open it with after I sent so that confused me.

[NinjaTrader_ShawnB]

Hello MakesTrades23,

Thanks for your post.


Unfortunately, we have not yet received your log and trace files. Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.