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Uninstall of NinjaTrader 7 fails: Error 1001.

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    Uninstall of NinjaTrader 7 fails: Error 1001.

    Hi there,

    Installed Ninja v8 on my second machine, a Lenova notebook, and all well until I tried to uninstall v7.

    Windows uninstall keeps failing with same error message: (See attachment.)

    "Error 1001. InstallUtilLib.dll: Unknown error."

    I also tried using the Revo Uninstall app which was suggested in this forum, but same result.

    One possibly related issue is that I uninstalled the v3 Net framework before v7 attempt, and now get endless prompts to install again, but tried many times without success. I thought putting Net 3 nback would helpo uninstall v7.

    Any advice on how to remove v7 please?

    Thanks.
    Attached Files

    #2
    Hello RichardHK,

    I'd for a member of the NinjaTrader Platform Support to assist via remote support during our normal support hours of 9:00 AM to 6:00 PM Eastern Monday through Friday.

    Please send an email to platformsupport [at] ninjatrader [dot] com. In the email please include a link to this forum thread.
    Chelsea B.NinjaTrader Customer Service

    Comment


      #3
      Thanks Chelsea, will follow up as suggested.
      Richard

      Comment

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