- You're data feed is not enabled for real-time BTC data. If you're connected to a futures demo provided by CQG, it is expected that you would only receive historical BTC data. You would need a paid futures feed to receive real-time BTC data.
- Your NinjaTrader 7 is out of date
Potential cause #1 - Contact your broker/data provider and ensure you are enabled for real-time BTC data.
Potential cause #2 - The mapping for BTC for all known supported futures providers is now built into NinjaTrader 7.
You'll want to make sure you're running the latest version (7.0.1000.38 as of the date of this post) and that you've reset your instruments recently. You can check your version by going to Help > About.
If you're not using 7.0.1000.38, please upgrade:
- First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: http://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Select 'NinjaTrader 7'
- Select 'Download'
- Critical: Before running the installer, ensure NinjaTrader is closed.
Whether you upgraded or not, complete a reset of your instruments to ensure your NinjaTrader database has all critical updates:
- Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
- Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
- Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
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