intallation error on setup for ninjatrader 7

[ballboy11]

I am getting an error on installation on setup. see picture below I was wondering how to fix this issue. Windows 7

[NinjaTrader_ShawnB]

Hello ballboy11,


Thanks for your post.


Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.




We look forward to assisting you further.

[ballboy11]

How can I give you a trace file if ninja won't install

[NinjaTrader_ShawnB]

Hello ballboy11,

Thanks for your post.

I will need to provide you with a separate installation file to further troubleshoot this behavior.

Please send an email to platformsupport [at] ninjatrader [dot] com. Put 'Att Shawn', in the subject field. Also, give a reference of this thread in the body of the email.


We look forward to assisting you further.