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Error message while launching the application for the first time

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  • donwtrading
    replied
    Hi NinjaTrader_ShawnB,

    Thanks for your quick respond. I have emailed you the trace files and other information as requested. Please check and let me know. Thanks.

    Leave a comment:


  • NinjaTrader_ShawnB
    replied
    Hello donwtrading,

    Thank you for your post.

    Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

    Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.




    Leave a comment:


  • Error message while launching the application for the first time

    Hi, I'm thrown an exception " Unable to connect to data base' data source = 'C:\user \admin....." . please see the attached error message details. due to this error, can not proceed any further. Your early attention is much appreciated
    Many thanks,
    Don.
    Attached Files
    Starts
    10-23-2018
    Ends
    10-30-2018
    Last edited by donwtrading; 10-23-2018, 05:27 PM.

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