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New Windows and Unable to download NT7

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    New Windows and Unable to download NT7

    I tried everything, but I continue to get this message: "Failed to download Ninjatrader"
    I have installed and updated all of my drivers.
    What may cause this?

    #2
    Hello nikodine,

    Please send an email to platformsupport [at] ninjatrader [dot] com and include a link to this forum thread.

    I'll provide you with the offline msi installer.
    Chelsea B.NinjaTrader Customer Service

    Comment


      #3
      I'm having the same problem, it does not work for me to leave an email on platformupport [at] ninjatrader [dot] com
      What I can do?

      Comment


        #4
        Hello franki,

        May I confirm that you are replacing the [at] with the @ symbol and replacing the [dot] with a . (period) ?

        We type email addresses this way on the forum to prevent spam bots from picking these email addresses up.
        Chelsea B.NinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_ChelseaB View Post
          Hello franki,

          May I confirm that you are replacing the [at] with the @ symbol and replacing the [dot] with a . (period) ?

          We type email addresses this way on the forum to prevent spam bots from picking these email addresses up.
          I tried it from another email address but I get the same result

          Comment


            #6
            Hello franki,

            You are missing the 's' on support (platformsupport).
            Chelsea B.NinjaTrader Customer Service

            Comment


              #7
              The request was already sent, I made copy & paste without looking at the text
              Thank you.

              Comment


                #8
                I know is little bit old thread, but the solution of my case was the error in net framework 3.5

                Comment

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