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Continuum symbol conversion

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    Continuum symbol conversion

    Hi,
    I have two accounts, one is Rithmic and the newer one is CQG/Continuum. I'm trading the Nasdaq E-mini NQ, on execution my order is rejected with the following error: "The account is not authorized to trade ENQ". The broker informs me that I need to convert NQ to ENQ witn Continuum, but to contact Ninjatrader about it. What are the steps to do this?
    Thanks

    #2
    Hello,

    Thanks for your post.

    I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

    You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

    The log file will be named "log.20181112.txt"

    You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

    The trace file will be named "trace.20181112.txt"

    I look forward to hearing from you.
    Drew O.NinjaTrader Customer Service

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